ORDER SUPPORT
Let's put it right.
For a missing delivery, damaged item or anything wrong with your order, start with Chat. Our team can keep your details and follow-ups in one conversation.
If Chat is unavailable, you can use the support form below.
What to include
- Your order number and the items or delivery affected.
- For a missing parcel, the tracking link and latest update. If marked delivered, check the delivery photo, safe place and neighbours where possible.
- For damaged or incorrect items, clear photos of the items, packaging and batch label where available. Keep the packaging while we review.
- For missing items, list the product names and quantities missing. Photos can help but are not required.
Missing-parcel declarations
For a non-receipt claim, complete the declaration for your courier and attach it to your support request. These are PDF documents:
Royal Mail declaration (PDF) Yodel declaration (PDF)
If you cannot complete a document or are unsure which one applies, ask our team in Chat for help.
Subscription help
To stop future renewals, follow our step-by-step cancellation guide. Cancelling a subscription does not automatically cancel or refund an order already placed. Ask our team to review any existing order or unexpected charge.
Using the fallback form? It sends a separate support request. If you have already contacted us in Chat, mention that so we can connect the details. Do not include passwords, sign-in codes or full card details.