Refund policy

Returns & Refunds Policy

We want you to be happy with your order. If something is wrong, damaged, incorrect, missing, or not as described, please contact us as soon as possible so we can help.

30-Day Returns

You have 30 days from receiving your order to request a return or refund.

Because we sell food products, we can only accept change-of-mind returns if the item is unopened, unused, fully sealed, in its original packaging, and in a resaleable condition.

For food safety and hygiene reasons, we cannot accept change-of-mind returns for food products that have been opened, unsealed, used, tampered with, damaged after delivery, or stored incorrectly after arrival.

This does not affect your statutory rights if an item is faulty, damaged, incorrect, missing, or not as described.

Damaged, Faulty, Incorrect, or Missing Items

Please check your order when it arrives. If there is a problem, contact us as soon as possible with your order number and clear photos of the issue.

Please keep the product and packaging until we have reviewed the issue, as we may need this information for quality checks, supplier checks, or courier claims.

Return Postage

If the item is faulty, damaged, incorrect, or not as described, we will cover the reasonable cost of return postage where a return is needed.

If you are returning an eligible item for any other reason, including a change-of-mind return, you are responsible for the return postage cost.

Refunds

If your refund is approved, we will refund you using your original payment method. Please remember that banks and payment providers may take time to process the refund.

Contact Us

For any return or refund questions, please contact us. Please allow 1–2 working days for a response.