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Subscription help

Your subscription.
Your choice.

Cancel future deliveries, take a break or change your next order from your customer account.

Manage my subscription

Use the same email address you used at checkout.

How to cancel your subscription

  1. Open your subscription portal using the button above. Sign in with your checkout email and follow the sign-in steps.
  2. Select the subscription you want to stop.
  3. Choose More actions, then Cancel subscription.
  4. Follow the confirmation steps. Choose or enter a reason if asked, then finish confirming the cancellation.
  5. Check the subscription status shows Cancelled. If you have more than one subscription, repeat these steps for each one you want to stop.
Already been charged? Cancelling a subscription stops future renewals. It does not automatically cancel or refund an order that has already been placed. Open Chat and ask for a person to review that order as soon as possible. Sending a message is not confirmation that a subscription or order has been cancelled.

Want a break instead?

Open your subscription and choose the option that suits you:

  • Skip next order: miss one delivery and check the next renewal date shown.
  • Reschedule subscription: move the next renewal to a different date.
  • More actions → Pause subscription: pause future renewals. Check the status and any resume date shown.

Complete and save any change before your next renewal is processed. When restarting a paused subscription, review the date carefully: choosing the original schedule can renew it immediately if the billing date has already passed.

Change products, delivery or payment details

Your subscription page includes controls for products and quantities, your subscription option, shipping address and payment method. Review and save your changes there. Changes to future subscription deliveries do not automatically update an order already placed.

Cannot find your subscription?

  • Check you are signing in with the email address used for the original order.
  • Try the Manage subscriptions link in your subscription confirmation or renewal message.
  • If a sign-in code is missing, check your spam or junk folder.
  • If you are still stuck, open Chat and ask for a person. Have your order number and checkout email ready.

Never share your password, sign-in code or full payment-card details in chat.

Did not mean to subscribe?

Use the cancellation steps above to stop future renewals, then ask our team in Chat to review any unexpected order or charge. Tell us the order number and what happened so we can investigate.

Get help in ChatMore help & FAQs