Contact Rough & Ready
Good food.
A helping hand.
Need help with an order, a delivery or your subscription? Start with Chat.
We've brought customer support into one place, so our team can keep track of your conversation and pick up where you left off.
You can also select the Chat button in the corner of this page.
Manage your subscription
Cancel future renewals, pause, skip a delivery or change your next order from your account.
Step-by-step subscription guideSomething wrong with an order?
Open Chat and tell us what's happened. Please include:
- Your order number
- The item or delivery affected
- Photos for damage or quality concerns, including the packaging and batch label where available
Ask to speak to a person if you need our team to investigate.
How it works
- Open Chat and tell us what you need. Our automated assistant can help with common questions and useful links.
- Need a person? Ask for one. Your conversation can be passed to our team with the details already shared.
- Keep everything in the same conversation. Add any updates there so we can follow the full picture.
A few useful links
Help & FAQs · Delivery information · Returns & refunds
Chat is not appearing
Refresh the page and look for the Chat button in the corner. If it still does not appear, try another browser or device. For an order issue, you can use our order issue form as a backup. If you have already contacted us, include the same order number and mention your earlier request.
Product, bulk or wholesale enquiry?
Start a Chat with the product name or link and the quantities you need. For trade enquiries, include your business name, location and preferred delivery timeframe.