Help & FAQs

1. Open your subscriptions and sign in with your checkout email.
2. Select the subscription, then choose More actions → Cancel subscription.
3. Follow the confirmation steps, including a reason if asked, and check the status shows Cancelled.

Do this before your next renewal is processed. Repeat for each subscription you want to stop. Read the full cancellation and subscription guide.

Cancelling future renewals does not automatically cancel or refund an order already placed. For an unexpected charge or an order already processed, open Chat and ask for a person to review it.

Yes. Open your subscription and choose Skip next order, Reschedule subscription, or More actions → Pause subscription. Save and check the new date or status before renewal.

When restarting, review the renewal option carefully. An overdue subscription can renew immediately if you choose its original schedule.

Use the same email you used at checkout, or try the Manage subscriptions link in your confirmation or renewal message. If you are still stuck or did not intend to subscribe, open Chat and ask for a person with your order number and checkout email.

A message alone does not confirm cancellation. Check for the cancellation status in your account or confirmation from our team.

Use the Chat button on our website or open customer support here. Our automated assistant can help with common questions; ask to speak to a person for an order problem, refund review or anything it cannot resolve.

Include your order number and a short description. Keep updates in the same conversation. You can leave a message while staff are away; replies may not be immediate.

We currently deliver throughout mainland UK. Delivery is free on orders of £55 or more and under 20kg.

Most orders are dispatched within 1–2 working days and usually arrive within 2–5 working days.

During especially busy periods, delivery may take slightly longer, but we always aim to get orders packed and sent as quickly as possible.

Once your order has been dispatched, you will receive tracking details where tracking is available.

We process orders quickly, so changes cannot always be guaranteed once an order has been placed.

If you need to amend or cancel an order, please open Chat and ask for a person as soon as possible. If the order has not yet been packed or dispatched, we will do our best to help.

We offer a 30-day returns window for eligible items.

Because we sell food products, we can only accept returns where the item is unopened, unused, in its original sealed packaging and in a resaleable condition.

For food safety and hygiene reasons, we cannot accept change-of-mind returns for products that have been opened, unsealed, used, damaged after delivery, tampered with, or stored incorrectly after arrival.

This does not affect your statutory rights if an item is faulty, damaged, incorrect, or not as described.

We may accept change-of-mind returns within 30 days, but only where the product is unopened, unused, fully sealed and in its original resaleable condition.

Opened food products cannot be returned for change-of-mind reasons. Once a food product has left our care and has been opened, we cannot verify how it has been handled or stored, and it cannot safely be resold.

If an item is returned in a condition that means it cannot be resold, we may be unable to issue a refund for a change-of-mind return.

If something arrives damaged, faulty, incorrect, or not as described, please open Chat and ask for a person so we can review the issue.

To help us resolve the issue quickly, please provide your order number and clear photos of:

• the product received
• the packaging or bag
• the batch number or best-before date, where shown
• any damage, defect, leak, tear, or issue
• the outer delivery box if it was damaged in transit

Please do not dispose of the item or packaging until we have reviewed the issue, as we may need the information for quality control, supplier checks, or courier claims.

For eligible change-of-mind returns, the customer is responsible for the return postage cost and the item must reach us in resaleable condition.

If the return is due to our error, or because the item is faulty, damaged, incorrect, or not as described, we will arrange the appropriate refund, replacement, or resolution in line with your consumer rights.

Please open Chat with your order number, the item you wish to return, and the reason for the return, then ask for a person to review it.

Please do not send any items back without contacting us first, as we need to confirm whether the item is eligible for return and provide the correct return instructions.

Because we sell food products, we may need clear evidence so we can assess the issue properly, trace any batch concerns, check whether the problem happened in transit, and prevent future issues.

This helps us resolve genuine problems fairly while maintaining food safety standards.

Many of our products are certified organic. This is clearly stated on product pages where applicable.

Store products in a cool, dry place away from direct sunlight.

Once opened, please reseal the packaging properly after each use to help maintain freshness and quality.

We regularly replenish stock and aim to restock popular products as quickly as possible.

If an item is unavailable, please check back soon or contact us if you are looking for a specific product.

Absolutely. We try to recycle and reuse shipping boxes whenever possible.

If your order arrives in a box that has had a previous life, it is all part of our effort to reduce waste and make the most of perfectly good packaging materials.

Our durable bags are made from PET/PE material and feature a strong resealable click seal.

Not yet. We are actively investigating more sustainable alternatives that maintain product freshness and strength during delivery.

Yes. We regularly assist customers with bulk purchases, events, gifts and bespoke requirements.

Please contact us with what you need, the quantities required and your preferred delivery timeframe.

Yes. We work with retailers, cafés, restaurants and food businesses throughout the UK.

Please get in touch if you would like to discuss regular supply, larger quantities, or specific product requirements.

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